Reservation Policy and Rental Agreement
1177008 BC LTD DBA Silver Star Stays
Deposit and Cancellation Policy
- Booking deposit — A non‑refundable deposit of 30% is required to confirm your reservation.
- Final payment timeline — The non‑refundable final payment is due 30 days prior to arrival, or 8 weeks prior during the holiday season.
- Cancellation terms — If you need to cancel your stay, both the deposit and any final payment already made are non‑refundable. Please contact us so we can review your payment status and discuss your cancellation.
- Change requests — You may request changes up to 30 days before arrival, before the final payment is due. Changes can only be made if:
- The new dates are available, and
- The number of nights or rental amount is not less than the deposit already paid.
A 30% non‑refundable deposit is required to confirm your booking, and once paid, both the deposit and the final balance are non‑refundable. Because of this, we highly recommend cancellation insurance. We are fully licensed to provide cancellation insurance to guests worldwide, offering peace of mind should unexpected circumstances arise. For more details, please click here: Cancellation Insurance
All pricing and payments are in Canadian dollars, and you may see 1177008 BC LTD DBA Silver Star Stays on a statement when a payment is made.
Damage Deposit: In lieu of a traditional damage deposit, we require a valid credit card on file until after departure, to be used only in the unlikely event that charges are needed for damage or excessive cleaning.
Excessive Cleaning: Please treat the vacation property as you would your own by leaving it in good condition. As the occupants, you are responsible for any damage or disappearance of items during your stay, and any such charges will be applied to the credit card on file, which is held in lieu of a damage deposit. If the property is left in an excessively dirty condition, additional cleaning fees will apply at $40 plus taxes per hour beyond the standard cleaning time. Thank you for helping us maintain the quality and comfort of our homes.
Please advise us immediately if anything is damaged, missing or broken at the time of check-in.
Occupancy: The property’s maximum occupancy is limited to the number stated for the home and confirmed at the time of booking. As a reminder, no parties or events are permitted at any time, including bachelor or bachelorette gatherings. Failure to follow this house rule will result in eviction without refund and may incur additional charges.
Smoking: All properties are strictly non‑smoking and non‑vaping indoors. Failure to follow this policy will result in a $1000 fumigation charge. Please review your specific property’s guidelines to confirm whether smoking is permitted outside or not allowed anywhere on the property, as this information will be included in your check‑in details.
Quiet Time: Please be mindful of your neighbours during your stay. Quiet hours are before 7:00 a.m. and after 10:00 p.m. As this is an active resort, many guests go to bed early and wake up early to enjoy first tracks and trails. Most of us are used to living in single‑family homes and may not normally need to think about noise carrying between units, so your consideration goes a long way. Thank you for respecting the peace and comfort of your neighbours.
Pets: Some of our properties are pet‑friendly, and this will be clearly noted in each listing’s highlights. For pet‑friendly homes, an additional fee of $30 per pet, per day plus 16% tax applies. Please ensure pets are kept off couches and beds; if excessive pet hair is found on furniture or throughout the property, an additional cleaning fee will be charged, which may include steam‑cleaning carpets or upholstery if required. Bringing pets into a non‑pet‑friendly property will result in a minimum $1000 fumigation charge. Thank you for helping us maintain the comfort and cleanliness of our homes.
We thank you for your booking and wish you a wonderful stay. If you have any questions prior to booking, please just send us an email – we’d love to help!
– Silver Star Stays