Deposit and Cancellation Policy
To confirm your reservation, a non-refundable deposit of 30% of the total booking is due. If you are within 30 days of your stay, the full non-refundable payment would be due.
Once paid, both the deposit and/or final balance are non-refundable.
We HIGHLY recommend cancellation insurance. We are fully licensed to provide cancellation insurance to our worldwide guests.
If you are under 65 we recommend World Nomad Insurance. World Nomad offers VERY affordable insurance coverage and any nationality can purchase it.
If you are a Canadian resident over 65 you may purchase Manulife Insurance on our website.
Please click here to proceed with a quote from either insurance provider: Travel Insurance – Silver Star Stays Travel Insurance
You may also purchase cancellation insurance from your local insurance provider. Please note, as mentioned the deposit and final balance are non-refundable for any reason, which includes, but is not limited to, events such as weather, mountain closures, road conditions, missed flights, delayed flights, illness, accidents, etc.
Damage Deposit
In lieu of a damage deposit we require a valid credit card to be kept on file until after departure in the unlikely event that we need to charge you for damage or excessive cleaning
Occupancy
The property is limited to the maximum occupancy stated on the property and that you have confirmed at the time of booking.
Just a reminder: NO Parties or Events – this includes bachelor and bachelorette parties.
Failure to adhere to this house rule will result in eviction from the property with no refund and may result in extra charges.
Smoking and Vaping
All properties are strictly non-smoking or vaping inside. Failure to adhere to this policy will result in a $1,000 fumigation charge.
Please review your properties policy as to whether you can smoke outside the property or not on the property at all. This will be in the check-in information.
Quiet Time
Please respect your neighbours. Quiet time is before 7:00 a.m. and after 10:00 p.m. With is being an active resort most people go to bed early and get up early to get first tracks and trails. Most of us are used to living in single family homes, so do not normally need to consider this.
Thanks for respecting the peace and comfort of your fellow neighbours.
Pet Policy
SOME of our properties are pet friendly and this is identified on the property page of each property.
There is an additional daily pet fee of $30 plus 16% taxes per pet/per day
Silver Star is very pet friendly; please ensure you pick up after your pet and have him/her on a leash.
Please note if there is pet hair found on the couches, beds, or excessively through the property you will be charged an additional cleaning fee, up to and including having the carpets/couches steam cleaned if necessary.
If pets are brought in to non-pet friendly units a minimum charge of $1,000 for fumigation will be charged.
Excessive Cleaning and Damages
Please treat this vacation property as you would your own, by leaving it in good condition.
As the occupants you are responsible for all damage or disappearance of items during your stay. Any damage will be charged to your credit card, which you have provided in lieu of a damage deposit. If the property you’ve rented is left in an excessively dirty condition you will be billed $35.00 plus taxes per hour of additional cleaning (over the normal time spent for a clean).
Thank you for staying with us and we hope you’re looking forward to you Silver Star Stays vacation!