Planning a stay at Silver Star?
We’ve gathered answers to some of the questions our guests ask most often, from booking and cancellation policies to travel insurance, pets and preparing for your stay. If you can’t find what you’re looking for, please get in touch. We’re always happy to help.
A 30% non-refundable deposit is required to confirm your reservation. The remaining balance is due 30 days before arrival, or 8 weeks before arrival during the holiday season. Both the deposit and final payment are non-refundable, so we strongly recommend purchasing cancellation insurance.
Yes. Because deposits and final payments are non-refundable, we highly recommend purchasing cancellation insurance when you book your stay. You may purchase coverage through your own insurance provider or you can check out our recommendations here: Travel Insurance – Silver Star Stays
Some properties are pet-friendly and will indicate this in their listing. For pet-friendly accommodations, the fee is $30 per pet, per day plus applicable taxes. Please check the individual property before booking to confirm that pets are permitted.
No, we do not allow parties or events especially bachelor or bachelorette parties. But if you are planning a more family-friendly event please reach out and we’d love to assist you in finding a place to stay.
Check in is 4pm and check out is 10am – this gives our team and cleaners enough time to make sure the property is ready for yourself or the next set of guests. All our properties have self check-in, so on the day of arrival you can just use your code to access the property after 4pm.
Yes, we do ask that you inquire 48 hours before your arrival or departure and depending on bookings and the cleaning schedule we may be able to offer either a late check out or early check in, but it is not guaranteed.
Yes, there sure is! Every property has free Wi-Fi for you to use during your stay.
Yes, free parking is available at each property, and the number of spots is dependent on the property you are staying at. You can check out the property listing for the number of parking spots or send us a quick email.
Just a note, there is no overflow or overnight parking at Silver Star Mountain. If you have more cars than parking spots, please reach out and we can try and assist.
Yes, there are a few options available for grocery delivery right to your door or before your stay. We can also assist with this if you aren’t quite at the property as they are getting delivered – just ask and we can send you some options.
Each property has its own bed linens, pillows as well as towels and face cloths. There will also be body wash, shampoo and conditioner provided as well as items such as garbage bags, dish soap, paper towel and toilet paper. You should really only need to bring your clothes, gear and anything you need for cooking meals during your stay.
This means that you will have everything you need to cook meals during your stay but not necessarily some specialty appliance or tools. We also provide salt, pepper and sugar.
Not sure if you need to bring something? Send us an email and we can provide a full inventory of the kitchen items for your stay.
Yes, because this is an active resort the quiet hours are 10pm – 7am
Yes, we can find one large property for your group or look at multiple properties in close proximity
Yes, winter tires are mandatory on all roads. If you are renting a car, please make sure you are asking for winter tires and they show a snowflake (not a mountain).
Silver Star Mountain is very walkable and the distance to the village and lifts is dependent on the property you are staying at, but you can also use the free shuttle provided at Silver Star to get around even easier. Check it out here: In-Resort Shuttle